- H&M Move
- Customer insight & segmentation
We solve problems. We love challenges. We give ourselves the freedom to do things in new ways.
A broad spectrum of clients turn to us to help them empathize, create change and greater value – for users, employees and stakeholders. The mission can entail creating an innovative digital service, drafting a strategic plan for an array of marketing teams or collaborating with locals in a bottom-up urban development process.
We do deliverables such as verified prototypes, insight artifacts, strategic toolkits and knowledge platforms for communication.
We are an agency working with insight, strategy and innovation.
Strategic design is, in essence, to leverage design methods for strategic impact. By looking at a problem from new angles we reach new solutions can navigate complexity.
Empathy is the most important precondition for development and innovation. A solid understanding of other people’s perspectives and needs is the basis for creating real value for real users.
When you work with us, you can feel confident that the outcome will be well-suited to the way your team or your organization functions, that the hand-over will be smooth and that it will be clear how to take what we have developed into the next step of your journey.
The tendency to look for evidence that supports what we already think we know, a.k.a. confirmation bias, is responsible for some serious damage in this world. From designers not being capable of killing their darlings when user research shows a clear need to do so, to physicians getting attached to a diagnosis and then looking for evidence of the symptoms they suspect already exist, while ignoring markers of other diseases.
Trust is no superstar in this world. It seldom takes center stage. Not in our professional life, and for many not in our private lives either. For most people in the business world, trust is a noun that can be defined as“a combination of firms or corporations formed by a legal agreement to reduce competition”.